Sometimes, errors while placing an order are due to an easy-fix issue with these troubleshooting solutions:
Browser choice:
While our website functions on all browsers, it is optimized for Google Chrome & Safari.
Credit Card:
We only accept Australian credit cards. Please ensure you enter your card number without dashes or spaces.
Deleting cookies:
Cookies are files stored on your computer that contain information about your internet browsing. Sometimes old cookies can cause errors when making payments online. Here are some links on how to delete cookies based on the browser you are using.
- Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
- Apple Safari: https://support.apple.com/en-au/HT201265
- Internet Explorer: http://support.microsoft.com/kb/278835
- Mozilla Firefox: http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
If you continue to have issues after following the troubleshooting steps, please contact our Guest Experience team by submitting a request below so they can further investigate the issue.