An order may be returned to the sender due to incorrect shipping address, a failed delivery attempt or missed collection from Australia Post.

Once the parcel has been received by our fulfillment center our Guest Experience team will notify you via email for a refund on your order/items. Alternatively, if your tracking is showing a Return To Sender Scan, reach out to our Guest Experience Team by submitting a request and they will fast-track the resolution for you.

*Australia Post / StarTrack may re-issue a new tracking number on a return, make sure to keep an eye out for it.

A Same Day Delivery order may be returned due to incorrect delivery address, failed delivery attempt or no valid identification able to be supplied. You should receive email confirmation of a returned order. Make sure to check your inbox, spam and junk folders. We are unable to re-attempt delivery on any Same Day Delivery orders.

Need more help? If you are still having trouble with your return to sender, our friendly Guest Experience Team are here to assist you!