We accept returns and offer exchanges or refunds if the product you purchased:

• Has a manufacturing defect or was damaged when sold to you.
• Is not fit for its advertised purpose as stated in packaging or marketing materials.
• Does not match the online image, description, or listed measurements on our website.

How to Qualify for a Faulty Product Return:

• Provide proof of purchase (e.g., tax invoice or receipt).
• Return the Giftbox product within 365 days of purchase, with original packaging where possible.
• If purchased online and arrived damaged or defective, provide photographic evidence before returning.
• Follow all return instructions, including not attempting repairs or modifications yourself or a third party.

Assessment Process & Manufacturer Review:

• We may ask you to demonstrate that the fault was not caused by misuse.
• In some cases, the product may be sent to the manufacturer's repair agent to asses the fault before a refund or exchange is provided.
• If no fault is found, we may charge reasonable return costs.

When a Refund May Be Declined or Reduced:

We may decline or reduce a refund if the product's condition has been affected due to:

• Damage caused by you or a third party.
• Misuse, modification, mishandling, or failure to follow manufacturer instructions.
• The product not being faulty or misdescribed as claimed.

For further details, please refer to our full returns policy or contact our Guest Experience Team.