At Smokemart, we offer a 100-day return policy from the date of the purchase (some exclusions apply). You can return your product for a full refund or exchange, provided it is:

• Unused
• In saleable condition
• Accompanied by the original proof of purchase

Refunds will be processed using the original payment listed on your tax invoice.

Exclusions - Items that cannot be returned.

• Tobacco products (e.g., cigarettes, cigars, RYO tobacco)
• Personalised products (e.g., engraved or customised items)
• Prepaid gift cards, phone recharge, or third-party gift cards
• Mobile phones & internet-connected devices (if not sealed in original plastic wrapping)
• Products not in resaleable condition (e.g., opened or used items)

For further details, please refer to our full return policy or reach out to our Guest Experience Team.