Products purchased online can be returned in-store or by post.

Returning in Store:

• Receive an instant exchange or refund for items purchased instore or online.
• Head into store with your item(s), receipt and the card you originally paid on.
• Please ensure you meet the conditions outlined in our Refund Policy.

Returning a Product by Post:

• Contact our team to obtain a free return label and return address details.
• Print the label at home, or have it printed at Australia Post by scanning the barcode from your email.
• Pack the product(s) in their original packaging, including proof of purchase.
• Send the package via Australia Post using the provided return label.
• Once we receive the item, we will process an exchange or full refund within 2 business days.

If you have any questions or wish to check on the status of your return, please contact us at hello@smokemart.com.au or call 1300 916 750.